Complaints
Before this service launches
This page is a structural placeholder. The following should be confirmed and published before launch:
- A named contact route for complaints in addition to WhatsApp, if the business wants one.
- A target timeframe for acknowledging and resolving complaints.
- Details of any relevant independent complaints or dispute resolution scheme the business joins, if applicable.
How to raise a complaint
If you are unhappy with any part of the service, please tell us on WhatsApp at 07448 866678. Please include your case reference, if you have one, and a clear description of what went wrong.
What happens next
A member of the team will review your complaint and respond to you on WhatsApp. We aim to acknowledge complaints promptly and explain what we are doing to look into them. A published target timeframe will be added here once confirmed.
If you remain unhappy
As an independent appeal-support service, Mr Appeal Your Ticket is not part of the formal appeals process run by any council, Transport for London, or a parking operator. If your complaint relates to the outcome of a formal appeal itself, rather than the service we provided, you may need to contact the relevant issuing authority, operator, or an applicable statutory tribunal directly.